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The IUP Journal of Brand Management

Mar'16
Focus

This issue contains five research papers, out of which three are on luxury brands. The first paper, “Consumer Attitude Towards Luxury Brands: An Empirical Study”, by Preeti Tak and Ashish Pareek, is based on a survey conducted among Indian consumers.

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Consumer Attitude Towards Luxury Brands: An Empirical Study
The Impact of Consumer Personality Traits on Luxury Brand Market: An Empirical Study on Closet Consumers
Leveraging Luxury Brands: Prevailing Trends and Research Challenges
Employer Branding: The Solution to Create Talented Workforce
The Role of Consumer Perceived Fit in Brand Extension Acceptability
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Consumer Attitude Towards Luxury Brands: An Empirical Study

--Preeti Tak and Ashish Pareek

The buying pattern among Indian consumers has witnessed dramatic change over the past decade. Higher income has enhanced consumer buying power. As a result, consumers are readily adopting global luxury brands at a much faster pace. Indian consumers are attracted towards acquiring luxury brands and purchasing these brands has become a prestige symbol. Luxury brands are helpful in communicating one's uniqueness, fashion style and individuality in social circles. This study analyzes the impact of dimensions of consumers’ need for uniqueness and fashion consciousness on the attitude towards luxury brands. A structured questionnaire was used to collect the data. To test the hypotheses, correlation and regression analyses were employed. The findings suggest that the dimensions of consumers’ need for uniqueness and fashion consciousness positively influence their attitude towards luxury brands. The paper concludes with a discussion on the future directions of study.

Article Price : Rs.50

The Impact of Consumer Personality Traits on Luxury Brand Market: An Empirical Study on Closet Consumers

--Shweta Kastiya

The market for luxury brands is expanding rapidly in India, thanks to economic deregulation, rapid GDP growth, increasing consumption, and a growing young and upper middle-class working population, who can be classified as closet consumers. Closet consumers are those who have not been born wealthy and are just experimenting with luxury, as yet with a middle-class and conservative mindset. The aim of this study was to explore the impact of consumer personality traits on preferences towards luxury brand market segments. Using Exploratory Factor Analysis (EFA), 16 selected luxury consumer personality traits have been reduced to five major factors, namely, modernity, eccentricity, sincerity, competence and excitement. The findings show that some consumer personality traits are significantly related to preferences towards particular luxury brand market segments. The results offer marketers a basic framework for the development of a luxury brand personality.

Article Price : Rs.50

Leveraging Luxury Brands: Prevailing Trends and Research Challenges

--Henrik Uggla

This conceptual paper revolves around trends and research challenges in luxury brand management for the future. Four broad research trends are identified and discussed. First of these is the issue of country cannibalization at the strategic and tactical level. Second, is the issue of make-and-buy brand portfolios, revolving around how brands can be acquired from the market and internalized with the portfolio, and how brand managers think in relation to this. Thirdly, the issue of luxury partner branding is discussed in relation to modifier and modified brands, and their relation towards and between each other. Finally, the issue of old brand extensions is developed and discussed in depth.

Article Price : Rs.50

Employer Branding: The Solution to Create Talented Workforce

--Deepti Verma and Anees Ahmad

Employers have recognized the relevance of employer branding in attracting, engaging and retaining talent. Previous research has suggested that employer branding is helpful in creating a better image of an organization in the minds of the existing or target employees. This study identifies the dimensions of attractiveness in employer branding and examines their perceived importance levels. For this purpose, data were collected through a survey of 180 employees of private professional education institutions in Agra, Uttar Pradesh. This research identifies six dimensions of attractiveness in employer branding, namely, social value, interest value, economic value, holistic value, cooperation value, and working environment. Social value and interest value are perceived to be the most important and least important dimensions respectively. The paper concludes with implications for colleges aiming to attract and maintain talent. Directions for future research are also suggested.

Article Price : Rs.50

The Role of Consumer Perceived Fit in Brand Extension Acceptability

--S J Evangeline and V R Ragel

Brand extension forms an important part of marketing strategy for many companies. Brand extension reduces the risk of launching a new brand in the marketplace by leveraging on familiarity and consumer acceptance of an established brand. This study empirically examines the significance of ‘perceived fit’ in deciding ‘Consumer Acceptability of Brand Extension’ (CAOBE) in relation to ‘Kist’ brand, through the measurement of ‘product category fit’ and ‘brand level fit’ that cover the fit construct. Data has been collected from a convenience sample of 200 ‘Kist’ brand consumers through a closed-ended questionnaire in Manmunai North Divisional Secretariat Area, Batticaloa, Sri Lanka. The data has been analyzed and evaluated through univariate and bivariate techniques. Regression analysis has been used for testing the hypothesis. The results reveal that the target consumers perceive high level of fit between the parent brand and its extensions, and that the extensions achieve a high level of consumer acceptance. Regression analysis also indicates the successful role of consumer perceived fit in deciding brand extension success.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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